0207 952 2577sales@vanillacloud.co.uk
Vanilla Cloud Plus
0207 952 2577 Book a consultation

More than a phone system. A solution built around you.

Resilience you can rely on, intelligence you can act on, security you can trust and technology that works together. We bring premium products together around your business, then manage the details from start to finish.

Book a consultation Build your solution

Powered by Vanilla Cloud LtdTrusted, award-winning technology partner since 2012.

3CX Titanium Support Partner badge3CX TitaniumSupport Partner
High availabilityIntelligenceAI agentsIntegrationSecuritySupport

Built on best-of-breed technology

Our partners and providers, chosen around your requirements.

  • 3CX
  • Fuse 2
  • Yellowgrid
  • Yealink
  • Fanvil
  • EdTechPro
  • Virtual1
  • Gamma
  • Smarsh
  • Twilio
There’s a reason we’re called Vanilla Cloud

We start with vanilla. You decide what comes next.

Think of vanilla ice cream. A simple, trusted starting point. Enjoyable in its own right, but with endless possibilities when you add the right ingredients.

That’s how we approach business communications. Vanilla Cloud provides the foundation: connectivity, calls and lines, phone systems, mobiles and IT support. Vanilla Cloud Plus adds the ingredients your business needs, and we take responsibility for making them work together.

The right solution starts with listening. Vanilla Cloud Ltd compares suitable providers and gives honest recommendations. Our Plus offer brings that consultative approach to a managed solution built on 3CX.

Read the Vanilla Cloud story
Build your solution

No fixed menu. Choose your ingredients.

Perhaps you need all of these. Perhaps you need something entirely different. Pick what matters to you and we’ll design the right combination around your business.

Popular

Your Vanilla Cloud Plus

Just vanilla
Vanilla Cloud phone system

The trusted foundation: a reliable business phone system on 3CX.

Choose an ingredient to add it to your solution.

We’ll look at what you already have and design the rest around it.

Send me this
Your business deserves more than off-the-shelf

Six ingredients. One cohesive solution.

From enterprise-grade connectivity and geographically redundant disaster recovery to AI voice agents, real-time contact centre intelligence and bespoke API integrations, we design, deliver and manage the technology your business needs to perform at its best.

01

An extra layer of resilience

Vanilla Cloud already provides a resilient foundation. Plus builds on it with high-availability options designed around your recovery requirements.

  • Active and standby PBX
  • Automatic failover options
  • Geographically separate UK datacentres
  • Scheduled configuration replication
More on high availability
02

Intelligence in real time

Give your teams more than yesterday’s numbers. Contact centre solutions with live statistics and real-time visibility as standard.

  • Live statistics as standard
  • Real-time operational visibility
  • Call recording and performance insights
  • Intelligent reporting
More on real-time intelligence
03

AI that works for your business

AI-powered voice agents that help manage enquiries, support customers and streamline repetitive tasks, without losing sight of the customer experience.

  • Voice agents built for your sector
  • Standard and Pro plans
  • Integrated with your wider communications
  • Built and managed by our team
More on AI
04

Integration without compromise

Your existing technology investment matters. We connect your communications with the systems your business already relies on.

  • CRM platforms
  • Business applications
  • Customer databases
  • Specialist software
More on integration
05

Security at every level

Security measures designed around your business, because protecting your business means looking beyond connectivity alone.

  • Call fraud protection
  • Secure call recording
  • Secure payment links
  • Card payments over the phone, where required
More on security
06

Support that knows your business

When your communications are business-critical, support should be more than a ticket number.

  • Tailored 24/7 support
  • A team that understands your environment
  • Technologies coordinated for you
  • Built around your priorities
More on support
Protecting what you’ve already invested in

Already invested? Build on it.

Already with Vanilla Cloud for your phones, lines, connectivity, mobiles or IT? You don’t need to start again. Plus builds on what you already have, adding the ingredients you need on top, managed by the same team. Every Vanilla Cloud service is still available, so new customers can start with the foundation too.

  1. 01We look at what you haveYour phone system, lines, connectivity, devices and the software you rely on.
  2. 02We keep what worksCallers still ring the same number. Nothing is replaced unnecessarily.
  3. 03We add the next layerBuild on your existing resilience with high availability, intelligence, AI, integration, security and support.
Vanilla Cloud
  • IT support
  • Mobile phones
  • Hosted phone systems
  • VoIP telephony
  • Fixed calls & lines
  • Connectivity
Plus adds
  • 24/7 support
  • Security
  • Integration
  • AI voice agents
  • Real-time intelligence
  • High availability
The platform underneath

Built on 3CX. Run by people who know it.

The business communications platform at the centre of what we build, trusted by more than 350,000 customers worldwide. We design it around you, set it up and keep it running.

3CX includes its own AI features, such as the AI Receptionist. Our nine sector voice agents are separate: Vanilla Cloud Plus services, built and managed by our team.

See the 3CX platform
  • Calls, video and chat in one app3CX apps and the Web Client, with video meetings for up to 250 people on the AI edition.
  • Every conversation, one inboxWhatsApp, Facebook Messenger, SMS and live chat sit alongside your calls.
  • Works with your toolsMicrosoft 365 and Teams, plus CRMs such as Salesforce, HubSpot, Zoho, Dynamics and Zendesk.
  • Licensed by calls, not desksPricing is based on how many calls happen at the same time.

Illustration of the 3CX Team view and team inbox.

How we work

From first conversation to ongoing support.

No unnecessary complexity. No one-size-fits-all approach. Just the right technology, brought together with purpose.

  1. Understand

    We take the time to understand your business, your challenges and your ambitions.

  2. Design

    We select and combine the capabilities that make sense for you, around what you already have.

  3. Deliver

    We implement and connect it all, so your technology works as one system from day one.

  4. Manage

    Ongoing support and future development from a team that knows your environment.

AI that works for your business

Pick the agent built for your industry.

AI is one ingredient. Nine voice agents, each built for a different kind of business, become a practical extension of your team. Choose one and see what Standard and Pro include.

AI Voice Agents

Vanilla Cloud Plus / AI Voice Agents

Choose your Voice Agent

Workshop Agent

Automotive & Repairs

    Automotive & Repairs

    Standard Agent

    Included as standard

        Your agent is being deployed

        1. Reading your website
        2. Learning your services and opening hours
        3. Connecting your phone number
        4. Running test calls

        Live on your number

        Your selection

        Workshop Agent

        Standard plan

        We'll call you to set it up on your number. No change to your phone system needed.

        Experience makes the difference

        We understand the products, the integrations and the risks.

        We use that experience to recommend the right approach, tailor the solution to your requirements and manage the moving parts on your behalf.

        2012Your technology partner since 2012
        35+years of industry experience
        40%+lower telephony costs for The Leading Hotels of the World
        135+devices brought onto one platform for YY Security

        Sources: Companies House for trading history, and Vanilla Cloud case studies for The Leading Hotels of the World, YY Security and Mortlake Crematorium.

        Independent Business Awards 2024 winnerBest Telecoms & IT Solutions Firm UKThe Independent Business Awards 2024
        3CX Titanium Support Partner badge3CX Titanium Support PartnerDeep expertise in the platform underneath
        Comms Business Awards 2015 winnerChannel Sales Person of the YearComms Business Awards 2015, Kyla Stack
        The entire process from planning, installation, training and after care supplied by Vanilla Cloud was exceptional.

        37%lower monthly telecoms spend for Mortlake Crematorium

        Natasha Bradshaw F.ICCMSuperintendent & Registrar, Mortlake CrematoriumMortlake Crematorium

        Trusted by businesses Vanilla Cloud already looks after

        The Leading Hotels of the World OpenView Group Mortlake Crematorium YY Security Installations
        Partners & accreditations

        Backed by the names behind the technology

        We work with the networks, vendors and specialists our customers rely on, so every part of your solution comes from a source we know well.

        Partners & providers

        • 3CX Partner
        • Fuse 2
        • Gamma
        • Yellowgrid
        • Virtual1

        Technology

        • Microsoft Partner
        • Cisco Partner

        Networks

        • Vodafone
        • EE
        • O2

        Infrastructure

        • HP
        • Aruba Networks
        • Fortinet
        • Cisco Meraki
        • VMware

        Compliance & payments

        • Smarsh
        • Twilio
        Questions

        Good to know.

        Straight answers about Plus, the AI voice agents and how we look after you.

        Vanilla Cloud Plus

        What is Vanilla Cloud Plus?
        Vanilla Cloud Plus builds on the Vanilla Cloud phone system with a carefully selected portfolio of premium technologies, products and services: resilience, real-time contact centre intelligence, AI voice agents, integrations, security and tailored 24/7 support. We combine the ones that make sense for your business and manage them for you.
        Do I have to replace what I already have?
        No. We look at what you have, identify what could work better and connect the pieces to create a more cohesive solution. We can build on your existing Vanilla Cloud investment rather than starting again unnecessarily.
        Do you still provide lines, connectivity, mobiles and IT support?
        Yes. Vanilla Cloud Plus still offers every Vanilla Cloud service: connectivity, fixed calls and lines, VoIP telephony, on-premise phone systems, mobile phones and IT support. Plus adds the premium ingredients on top, from the same team.
        Will our phone number change?
        No. Plus runs on the phone system Vanilla Cloud already looks after for you, so callers ring the same number they always have.
        Do I need every ingredient?
        No. We don’t ask you to pick from a fixed menu. You might need one capability, all six, or something entirely different. We work with you to create the right combination.

        AI voice agents

        How are your voice agents different from 3CX’s AI features?
        They are two different things. 3CX includes its own AI features, such as the AI Receptionist, AI Personal Assistant and AI Customer Service Agent, and we set those up as part of your 3CX system. Our nine sector voice agents are Vanilla Cloud Plus services, each built for a different kind of business and managed by us. Meet the agents
        Do the AI voice agents still come in Standard and Pro?
        Yes. Every sector agent comes in Standard, which answers and handles every call, and Pro, which adds unlimited integrations plus transcription, summaries, sentiment analysis and threat assessment. Compare plans
        Do we need to change our phone system to use an agent?
        No. We set your agent up on your existing number, with no change to your phone system needed.

        Platform & support

        What is it built on?
        Vanilla Cloud Plus is built on 3CX, with business devices from Yealink and Fanvil. It is delivered by Vanilla Cloud Ltd, a 3CX Gold Partner and 3CX Titanium Support Partner. See the 3CX platform
        Can customers message us as well as call?
        Yes. 3CX brings live chat, WhatsApp, Facebook Messenger and SMS in alongside your calls, so messages are handled by the same team.
        Can you help us take card payments over the phone securely?
        Where required, we can incorporate secure payment processes that help minimise exposure to cardholder data, including secure payment links and appropriate solutions for taking card payments over the phone. Secure payments
        What does support look like?
        Vanilla Cloud Plus offers tailored, 24/7 support built around your solution, your priorities and the way your business operates, from an experienced team that understands your environment.
        Who is behind Vanilla Cloud Plus?
        Vanilla Cloud Ltd, your technology partner since 2012, with over 35 years of industry experience and offices in Eastbourne, Manchester and Essex. Why Plus
        Your business. Your requirements. Your solution.

        Let’s build a solution that does more than keep you connected.

        More capability. Greater resilience. Smarter integration. One trusted partner.

        Book a consultation Call 0207 952 2577